Samay Collections

Terms and conditions


Samay Collections is a registered company domiciled in the city of Quito, dedicated to the provision of accommodation and food services.

At Samay Collections, we are committed to respecting and protecting your privacy. Read this policy because it contains important information about how we use the data we collect from you or that our customers provide us.

By accessing this website or by providing information, you accept our privacy policies as set forth in this privacy statement. We may change or modify these policies at any time. You should check this page frequently to make sure you read and know the latest version.

If you have any questions about our privacy policies, please contact us at the relevant address listed on this website in the “Contact Us” section.

How can we use our clients’ information?

We use the information we obtain from our clients for the legitimate interests of our business, for example, the processing of hotel guests’ data in order to register the guest’s reservation in advance, to provide information, about products or services that you request us, to fulfill our obligations under any contract entered into between the client and us, to provide you with information about other goods and services that we offer that are similar to those you have already acquired from us or about which you have requested information; for third parties (selected) to provide you with information about goods or services that we believe may be of interest to you, to administer our website and internal operations, including problem solving, data analysis, testing, research, statistics and surveys; to improve our website to ensure that the content is presented in the most effective way for you, your computer, tablet, or any other device you use, and as part of our efforts to keep our website safe and secure, to measure or understand the effectiveness of the advertising we serve you and others, and send you relevant advertising; to make suggestions and recommendations to you and other users of our website about goods or services that may be of interest to you.

We can aggregate your data anonymously to help us provide more useful information to our customers and to understand which parts of the website are of most interest to our visitors.

If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those that were the object of a previous sale or negotiations of a sale for you. If you are a new customer and we allow selected third parties to use your data, we (or they) will contact you by electronic means only if you have given your consent.

If you decide that you do not want us to use your information in this way, or to pass your data to third parties for marketing purposes, use the unsubscribe option.

With whom could we share your information?

We can put certain information of our clients at the disposal of strategic partners who work with Samay Collections, such as the following:

Hotels and online travel agencies through which you have organized trips.

The service providers that work with our company that provide services such as information processing, administration and improvement of customer data, customer service, satisfaction surveys or customer research, including service providers that offer applications that may be of interest for the hotel’s clients through our Hotel Approach platform.

In case of merger, acquisition or any form of sale of part or all of our assets, in which case the personal data we have about our customers will be among the assets transferred to the buyer.

If we hire a third party to process the personal data of a person on our behalf, said third party will be subject to our data privacy policies or will have similar contractual obligations in relation to the storage and processing of our customers’ information.

We may also disclose your personal information to third parties to:

Comply with any court order or other legal obligation or when the data is requested by the government or law enforcement authorities.

Protect the rights, property or safety of our employees, customers or others. This may include the exchange of information with other companies and organizations for the purpose of protection against fraud.

Credit reference agencies for the purpose of evaluating your credit score when this is a condition for us to establish a contract with you.


These terms and conditions apply to all services provided by Samay Collections. By completing and submitting a Registration Form to Hotel Approach or by clicking on “I Accept”, or by using a Samay Collections Product, you acknowledge that you have read and are according to the following terms and conditions.

Access and use of products and services

Samay Collections grants the Customer access to the Samay Collections Infrastructure and the use of its Products and services, subject to these terms and conditions, during the Term’s term.

Use of products and services

Access to the services or products of Samay Collections is granted subject to the following conditions:

The Products, Software and Infrastructure of Samay Collections are for the exclusive and exclusive use of the Client and may only be used as permitted by these policies;

The Products or services must not be used to provide, in whole or in part, any other service or functionality that competes with the Samay Collections Products or businesses .

Users can not reproduce or copy the Samay Collections Software in whole or in part, without the authorization of their owners

Customer may not use the Products, Services, or Samay Collections Infrastructure for any purpose other than that provided under this Agreement

For any improper or illegal purpose;

To host or transmit information that contains viruses or other malicious code, or data designed to interrupt, damage, destroy or limit the functionality of any software, hardware or equipment. For any reference point or competitive purpose or to develop a similar or competitive product.

Content of the site

The Customer is solely responsible for all data uploaded to all Samay Collections online sites and must ensure that all information and content provided is accurate and up-to-date. Samay Collections expressly waives any liability arising from the publication of any inaccurate, defamatory, false or misleading information, the Customer shall indemnify Samay Collections with respect to any loss, cost, damage or other liability incurred as a result of said information included or available in a Product or service.


The website can use “cookies” and other technologies such as pixel tags, web beacons, etc.These technologies help us improve and provide a better and more personalized service by allowing us:

Estimate the size of our audience and usage patterns; Store information about your preferences, which allows us to better personalize the services according to your individual interests; allows you to accelerate your searches. Check with your provider to find out how to disable cookies. Keep in mind that certain features of the website may not be available if cookies are disabled.


This Agreement remains in effect as long as Samay Collections continues to provide one or more Products or Services to the Customer, or otherwise terminates its services.


We only accept reservations that are paid in full before arrival. We accept payments by bank transfer, deposit and credit card. We use a third party payment processor to process credit card payments. When we have received your payment, a confirmation is sent to you by the means in which you made the reservation (through an email or Whatsapp message, depending how you contacted us).

Payments with credit card

Credit card payments are processed with Stripe. Our Estonian entity is registered to receive credit card payments via Stripe. Therefore, payments with local credit cards could incur the 5% exit fee that Ecuador imposes on money leaving the country. Samay Collections is not responsible nor liable for this additional tax charged.

Stripe keeps your credit card details on file (Samay Collections cannot view your card details under any circumstance), and via Stripe, Samay Collections reserves the right to charge the card without the need for the client to be present for additional costs incurred. For example, to settle a bill at the end of your stay, or, in the event of damages, to cover for any damages to the room.

Payment link

Payments made through our payment link are at the end-user’s own risk. Samay Collections is not responsible for any errors incurred, nor for any fees or commissions charged because of errors made.

Our cancellation policy will be sent to you when you have made your reservation.


The prices on our website are at a minimum per two people per night. Children from 0 – 3 years old do not pay anything. 4-11 years pay an additional $45. Children from 12 years old pay the normal rate.

We charge $20 more for pets. But we only allow pets in rooms without a Jacuzzi, and in Glamping Deluxe and Bambu rooms. And the other rooms with jacuzzi do not accept pets.

We do not recommend arriving children or pets.


All our guests enter our facilities at their own risk. It is not recommended to arrive with children. We at Samay Glamping are not responsible for property damage or injury as a result of entering our site. We would like to point out to our guests that our site is located on rough and uneven terrain.

By reserving a room, you agree to our terms and conditions.

Cancellation policy

In case you would like to change or cancel your reservation at Samay Collections, we can change the date of your reservation or return your deposit minus a 10% cancellation fee up to 10 days before your arrival.

In case you change or cancel your reservation between 4 and 10 days, we can only make a change to your arrival date. We cannot return your deposit. In case you wish to change your arrival date for any reason, we only permit one date change.

In case of a change or cancellation 4 days or less prior to your arrival, we cannot change the date, nor offer you a refund.

Cancellations due to COVID will be dealt with on a case by case basis at the discretion of Samay Collections.

We reserve the right to cancel your reservation without your permission or prior communication if we feel the need to do so to protect our business.


In case you are entitled to a refund, we have the right to refund you within 48 hours of your request.


The parties agree that this Agreement does not create any association or employment relationship, franchise, or agency and that Samay Collections is an independent contractor.

Contact us

If you have any questions about these policies or about our privacy practices, please send us an email to: [email protected] or call 0995470312

Abrir chat
¿Necesitas Ayuda?
¿En qué te podemos ayudar?